Customer service

Get information about how to contact customer service for Metro's online store, paying with a credit card, processing an order, how to change your order, check an order's status, and how to return or exchange a product.

For information about an order

call 503-797-1742
send e-mail to store@oregonmetro.gov
send mail to Metro’s online store, 600 NE Grand Ave., Portland, OR 97232
use the order status form on the storefront

Our representatives are available 8 a.m. to 5 p.m. Monday through Friday. Have your order number ready to assist us in serving you.

Paying with a credit card

We accept credit card payment for online orders. Provide the billing address exactly as it appears on your credit card billing statement. During our online, real-time authorization process we will validate that the billing information you provided matches the information on file with your credit card issuing company. The processing of your order may be delayed if we cannot verify the billing information or the information does not match the address information on file. Your credit card will not be charged until we provide the goods or services you ordered. The merchant name that will appear on your credit card statement is Metro Internet Store.

We accept these payment types:

Visa®
MasterCard®

Security

Metro is sensitive to your concerns regarding the security of using your credit cards to purchase products and services through the Internet. Safeguarding your privacy and confidentiality is of the utmost importance to us. Our site uses Secure Sockets Layer (SSL) which encrypts your data while it is being transferred over the Internet. This makes it very difficult for someone to steal your credit card information.

Processing and shipping

Orders received on weekends and holidays will be processed on the next business day. If your order cannot be shipped within 30 days of the date of your order, you will be given the option to cancel the order. Orders are shipped via the U.S. Postal Service.

International Orders

If you would like to order one of our products and are outside of the USA, please send a message to Stacey Hopkins with the name and quantity of the product you are interested in and your phone number; we’ll respond with the price and shipping cost. Do not include your credit card number in the email to customer service.

How to change your order

We process your orders very quickly. If you find that you have made an error in your order, notify us immediately by sending e-mail to store@oregonmetro.gov. If your order has not yet been processed, we may be able to correct it. However if the merchandise has already been shipped, we will be unable to modify any portion of your order.

Returns and exchanges

If you have received damaged, defective or incorrectly shipped merchandise contact our customer service department at 503-797-1742 immediately or send e-mail to store@oregonmetro.gov. Metro credits full refunds for returns, no questions asked.

All returns should be shipped to Metro’s online store, 600 NE Grand Ave., Portland, OR 97232. No COD returns will be accepted.

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